Healthy Gaming Policy

Egb's Responsible Gaming — Play Happy, Play in Control

Gaming should be a source of entertainment, not stress. egb believes every player has the right to game responsibly, which is why we provide dedicated protection tools, customisable limits, and access to expert guidance.

egb's Commitment
Age Verification — 18+ Users Only
Daily / Weekly Deposit Limit
Voluntary Account Break
24/7 Support & Counselling Referrals
Permanent or Temporary Self-Exclusion
18+
For Adults Only
24/7
Support Team Active
5
Protection Tools Available
30 min.
Average Response Time

Our Responsible Gaming Tools

Everything egb offers to keep your gaming experience safe and in control.

Personal Limit Settings

Set your own daily, weekly, or monthly deposit and wagering limits — all on your terms. Limits take effect immediately once set.

Cooling-Off Period

Need a break? Take a cooling-off period of 24 hours up to 6 weeks. All betting is automatically paused during this time.

Self-Exclusion Option

For a longer break, you can close your account for 6 months to 5 years, or permanently. Once activated, self-exclusion cannot be reversed by the player.

Session Time Limit

Playing for extended periods without a break isn't good for your health. Set an option to be automatically logged out after a certain amount of time.

Loss Limit

Set the maximum loss you're willing to accept per day or per week. Once the limit is reached, egb will automatically stop all wagering.

Support & Advice

Concerned about your gaming? Our trained support team is here for you 24/7, every day of the week.

What Is Responsible Gaming?

Responsible gaming means keeping gaming as a contained, controlled part of your life — so it never affects your family, work, or financial wellbeing. At egb, we believe gaming is only enjoyable when it stays fun.

Online betting and casino games are a legitimate form of entertainment — but like any pastime, they come with guidelines worth following. The core principle of responsible gaming is — Play within your means and enjoy every moment of it.

  • Think of gaming as entertainment, not a source of income.
  • Only bet what you can afford to lose.
  • Avoid gaming when you are angry or under stress.
  • Make time with family and friends your first priority.
  • Take regular breaks — avoid long, uninterrupted gaming sessions.

Keep in mind: Gaming on egb is purely optional entertainment. There is no bet you are ever "guaranteed" to win.

How to Use the Limit-Setting Tools

After logging in to the egb platform, you can set your limits directly from "Account Settings". Below are details on five key responsible gaming tools.

Deposit Limit

Set a maximum amount you can deposit daily, weekly, or monthly.

Wager Limit

Set a cap on the total amount you can wager over a given period.

Loss Limit

Your session will automatically end once you reach your set loss amount.

Session Limit

Set a time limit for how long you play in a single session.

Self-Exclusion

Suspend your account for a set period or permanently.

Reality Check

A pop-up reminder will appear at regular intervals to let you know how long you have been playing.

Lowering a limit takes effect immediately. Increasing one requires a 24–48 hour waiting period — this is by design, to protect you.

Recognising the Warning Signs

Gaming addiction is a real issue and can affect anyone. If you notice the signs below, seek help right away.

Watch out if: Chasing losses with more bets, hiding your gaming from family or friends, spending money meant for bills or food on betting, or feeling unable to stop without becoming anxious.

  • Feeling guilty or low after a losing bet.
  • Betting with household money or borrowed funds.
  • Finding it hard to focus on work or studies because of gaming.
  • Cutting back on sleep or meals to keep playing.
  • Repeatedly trying to take a break from gaming but failing to do so.
  • Gaming causing arguments or tension at home.

These signs don't mean you're weak — they simply indicate that some support could help. egb is always here for you.

Minor Protection

Egb is strictly for players aged 18 and over. We take firm measures to keep minors away from gaming.

  • Age Verification: Date of birth and national ID are verified at the point of registration.
  • KYC Process: If there is any doubt, additional identity documents may be requested.
  • Parental Controls: Use parental control software on your computer.
  • Password Protection: Never share your account password with children.

For Parents: If your child has opened an account on egb, contact us immediately at support@egb.wine. We'll take action right away.

Test Yourself

Ask yourself the questions below — if you answer "yes" to most of them, please seek help.

1

Do you often spend more time or money on betting than you planned?

2

Do you find yourself repeatedly wanting to chase your losses with more bets?

3

Are you hiding your gaming from family or people close to you?

4

Do you feel restless or irritable when you are not gaming?

5

Is gaming getting in the way of your daily responsibilities?

Get in Touch for Help
Healthy Gaming Tips
  • Set your budget before you start betting, not after.
  • Take a break when you're tired or stressed
  • Avoid betting while drinking alcohol.
  • Don't chase your wins beyond your set limits
  • Review Your Gaming History Regularly
  • Keep up hobbies and activities outside of gaming.
Need Help?

Our responsible gaming team is always ready. Reach out — your conversation stays confidential.

support@egb.wine
24/7 — Active Seven Days a Week

FAQs

The most common questions about responsible gaming.

Yes — lowering a limit takes effect immediately. Increasing a limit has a 24–48 hour waiting period, which is intentional to help you make considered decisions.

Yes. You can withdraw your remaining balance before self-exclusion takes effect. egb will never hold your funds.

A Cooling-Off Period is a temporary break lasting from 24 hours up to 6 weeks — your account reactivates automatically once it expires. Self-Exclusion is long-term or permanent, and even after the period ends, you must manually apply to reopen your account.

Start by having an open, non-judgmental conversation with them. Then reach out to us at support@egb.wine — we can also assist with account restrictions at the request of a third party.

Yes. Age verification is mandatory at registration. Accounts flagged as suspicious are required to submit KYC documents. If a minor is identified, the account is closed and all associated data is deleted.

Play Safe, Play Happy

Enjoy all the responsible gaming features on egb. Register today and take control of your own limits.

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